Remote and virtual concierge
Your overnight desk costs the most and does the least. Cover it for a fraction.
A licensed operator answers your lobby intercom from Supreme’s own Concord monitoring station, screens every visitor against your building’s rules, releases the door only when those rules are met, and logs it. Run it overnight, around the clock, or alongside the concierge you already have.
Free, no obligation. If your building is better off keeping a person on site, we will tell you that.
The real problem
Every condo board is stuck between two bad options
Pay for a staffed desk through the quiet hours, or leave the lobby open and hope. Most buildings are living with one of these three.
The desk goes dark at 11pm
Nobody knows who came through the door until morning. Garage doors get propped, packages walk, and the first anyone hears about it is a complaint email.
You are paying 24 hours for 8 hours of work
Daytime is genuinely busy. The overnight shift signs in two visitors and reads a book, and the board keeps asking why that line on the budget looks the way it does.
A buzzer that anyone can talk past
An intercom that dials suites is not screening anyone. Residents let in whoever sounds convincing, and there is no record that it ever happened.
Where the money goes
The overnight shift is the expensive one
Front desk coverage is priced by the hour, so the hours nobody is using cost exactly the same as the busy ones. That is the whole argument for going hybrid.
A staffed desk, all 24 hours
One guard on site the whole day, including the stretch from midnight to six when almost nothing happens.
- You pay the same hourly rate at 3am as at 3pm
- Breaks, sick days and no-shows leave the desk empty anyway
- Overnight coverage is the hardest shift to staff consistently
- Quality varies with whoever happens to be working
The busiest hours are covered. So are the emptiest ones, at the same price.
On site by day, remote overnight
Keep a real person at the desk while parcels, movers and residents need one. Hand the quiet hours to a licensed remote operator instead of going dark.
- Overnight is covered without paying for a full on-site post
- The desk is never unattended, including during breaks
- Same protocol and same reporting across both halves
- One provider, one supervisor, one accountable contact
Coverage stays. The cost of the least productive shift does not.
We will not quote a percentage saving off a website. Send us your current desk hours and we will put the actual side-by-side comparison for your building in writing. Request the comparison.
What you get
Everything a front desk does, minus the things that need hands
A live operator on shift, working your building’s rules from a screen that sees your entrances.
Visitor management
Two-way video at the entrance, identity and purpose checked against your approved process, and the resident called before anyone is released in.
Courier and vendor control
Food couriers, parcel drivers, cleaners and booked trades matched to permitted entrances and permitted hours before a door opens.
Door and gate release
Compatible entrances, garage gates and vestibule doors released only when the conditions are met. Compatibility is confirmed before anything is promised.
Camera-assisted verification
The intercom says what the visitor claims. The camera shows whether three more people are waiting out of frame. Where views are missing, coverage can be added.
Activity and entry reports
Every entry, refusal and callout recorded the same way on every shift, in a format your property manager can take to the board.
After-hours escalation
Anything outside the rules goes up a written contact tree: property management, a Supreme patrol unit, an on-site guard, or emergency services.
Want to know what this would look like at your building?
Send the suite count, entrances and your current desk hours. You get a written comparison back, not a brochure.
A stranger gets stopped in the vestibule, not in the hallway
Someone presses the intercom. The operator sees them live, hears what they want, and has your building’s rules on screen. From there it is a sequence, not a judgment call.
- Purpose checked against standing permissions, booked vendors and allowed hours.
- Resident called before anyone is released in, where your protocol requires it.
- Door stays shut if the conditions are not met, and the operator says why.
- Refusals are logged exactly as carefully as approvals.
There is no talking your way past a resident who says they are not expecting anyone. That single step is what stops most unwanted entries.
Most buildings keep a person by day and go remote overnight
An on-site concierge works the hours when parcels, movers and residents genuinely need somebody standing there. The desk then passes to a remote operator for the quiet stretch instead of going dark.
Both halves run the same protocol, the same contact tree and the same reporting, because it is the same company on both ends of the handover. The overnight operator reads what the day guard wrote at 6pm, and the morning guard reads what happened at 3am.
That continuity is the part nobody else can offer, because most providers are either a guard company or a monitoring company. Supreme runs both.
Getting started
Three steps, and the first one is free
We look at your building
Entrances, intercom, cameras, access control and your current desk hours. You get a written comparison of what remote can and cannot cover at your property.
Your board approves the rules
Verification steps, guest policy, contractor hours, who gets called at 3am, and what happens if a camera or the internet drops mid-shift. Nothing is improvised later.
We test, tell residents, then go live
Every entry point is tested with the operators who will work your account. Residents and regular vendors get plain instructions before the first shift, not after.
Where we will tell you to keep somebody on site
Remote concierge is not a replacement for a person in every building, and any provider who says otherwise has not looked at your property. These jobs need hands, feet and a body in the lobby.
- Receiving, signing for and storing parcels
- Key, fob and locker handovers
- Patrolling the garage, gym and amenity floors
- Meeting fire services at the panel during an alarm
- Supervising moves and elevator bookings
- Buildings where residents expect to be greeted by name
- Physically walking someone out of the lobby
- Hands-on help for a resident in distress
Why Supreme
Most providers are a guard company or a monitoring company
Supreme is both, which is why the handover between a screen and a person on site actually works instead of becoming somebody else’s problem.
Operators work from Supreme’s own monitoring station at our Concord head office, already serving client systems today. Your building is not subcontracted to a call centre you never meet. Related: live video monitoring, access control, areas we serve.
FAQ
What boards ask before they approve it
Get the comparison for your building
Tell us your current desk hours, suite count and entrances. You get a written side-by-side of staying fully staffed against going hybrid, including the parts remote coverage cannot do.
- A real comparison for your property, not a percentage off a website
- Verification rules and an escalation tree specific to your building
- An honest assessment of the intercom and cameras you already own
- One named supervisor as your operating contact
or call 905-761-9992
Tell us about your property
A supervisor reviews the details and comes back with a clear next step.
Our Location
Find our office in Concord
Supreme Security Services is based in Concord, in the City of Vaughan, just off Steeles Avenue West near Highway 400. Dispatch, supervision and our monitoring station all run from here.
- Head office 3100 Steeles Avenue W, Unit 206, Concord, ON L4K 3B8
- Toll free 1-877-887-7110
- Dispatch 905-761-9992, answered 24/7