Overview

Supreme Security Services collects, uses, and discloses personal information in the course of operating its website and responding to enquiries, quote requests, and job applications. For our website and business activity in Canada, we aim to handle personal information in a manner consistent with the Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA.

This Privacy Policy applies to information collected through supremesecurityservices.ca, including contact forms, quote forms, career and resume submission forms, email enquiries, and related website tools. It does not replace any separate privacy terms that may apply under a signed client contract or employment relationship.

Information we collect

We collect information that you choose to send to us and some technical information that is collected automatically when you use the site.

• Contact and quote requests may include your name, email address, phone number, service interest, company or property details, and any message you submit.
• Career and resume submissions may include your name, phone number, email address, address, work history, availability, licence status, certifications, references, and uploaded documents such as a resume or security licence.
• If you contact us by phone or email, we may keep a record of that communication and any follow-up information needed to respond.
• Website usage data may include IP address, browser type, device information, pages visited, referring pages, and general interaction data collected through analytics and website logs.

How we use personal information

We use personal information for reasonable business purposes connected to the request or relationship.

• To respond to enquiries and prepare quotes for security services.
• To review applications, assess qualifications, and communicate with job candidates.
• To operate, secure, and improve the website and understand how visitors use it.
• To maintain internal records, protect our business, and meet legal, regulatory, insurance, or reporting requirements.
• To follow up with you about a service request, application, or related business communication.

Where consent is required, we rely on the information you provide through forms, email, phone, or other clear interactions with us. You may withdraw consent, subject to legal or contractual limits and reasonable notice.

Sharing and service providers

We do not sell or rent personal information. We may share it when needed to run the website, operate the business, or comply with the law.

• With employees, managers, and authorized team members who need the information to respond to a request or review an application.
• With service providers who support the website, form handling, file storage, analytics, email, hosting, security, or business operations.
• With professional advisors, insurers, regulators, law enforcement, or other parties when disclosure is required or permitted by law.
• As part of a business transaction, reorganization, or sale, if personal information needs to be reviewed or transferred as part of that process.

The site currently uses third-party services and integrations such as Google Analytics, Google Maps embeds, Google Fonts, and social media links. Those providers may receive technical information such as IP address, device details, or usage information when relevant website elements load.

Cookies and analytics

We use cookies, similar technologies, and analytics tools to understand website traffic, improve performance, and help us maintain the site. These tools may collect information about pages visited, time on page, browser type, approximate location, and how users interact with the site.

You can adjust your browser settings to refuse or limit cookies. Some parts of the site may not work properly if cookies are disabled.

Retention, storage, and safeguards

We keep personal information only as long as reasonably necessary for the purpose it was collected, for legitimate record-keeping, and to meet legal, regulatory, insurance, tax, and dispute-resolution requirements.

Resume and application records may be retained for current hiring decisions and future openings unless you request deletion and we are not required to keep the information for another lawful reason. Uploaded files are stored through our website systems and internal business processes.

We use reasonable administrative, technical, and physical safeguards to help protect personal information against loss, unauthorized access, misuse, or disclosure. No website, email transmission, or electronic storage system can be guaranteed to be fully secure.

Some service providers may store or process data outside your province or outside Canada. When that happens, the information may be subject to the laws of the place where it is processed.

Your choices and privacy rights

You may request access to personal information we hold about you, ask us to correct inaccuracies, or ask questions about how your information has been used, subject to applicable law and any permitted exceptions.

If you no longer want us to keep your information for a non-mandatory purpose, contact us and we will review the request. In some situations we may still need to retain certain records to meet legal or business obligations.

If you believe we have not handled your information appropriately, please contact us first so we can review the issue. If your concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada.

Contact us

For questions about this Privacy Policy or a request relating to your personal information, contact Supreme Security Services at info@supremesecurityservices.ca, call 1-877-887-7110 or 905-761-9992, or write to us at 3100 Steeles Avenue W, Unit 206, Concord, ON L4K 3B8.

We may update this page from time to time. When we do, we will change the last updated date at the top of the page.